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Need Assistance?

Have questions about Nanivolt? Need help with vaulting, verification, billing or your account? We're always happy to help.

Nanivolt

Contact Us

📧 Email Support

For general enquiries and technical support.


support@nanivolt.com

💼 Business

Business partnerships, enterprise enquiries and collaborations.


business@nanivolt.com

🐞 Report Issues

Found a bug? Report technical issues or unexpected behaviour.


bugs@nanivolt.com

Send Us A Message

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Support Information

🕒 Response Time

Most emails receive a response within 24–48 hours.

🌍 Availability

Our support team assists users worldwide. Responses may vary depending on weekends and holidays.

🔒 Security

Never send passwords, verification tokens or sensitive financial information by email. Your vaulted document text is encrypted at rest using AES-256-GCM — Nanivolt staff cannot read your document contents.

Frequently Asked Questions

Why did verification fail?

The uploaded file may not be identical to the original vaulted file. Even small edits, conversions or certain compression methods can change the cryptographic fingerprint.


Can Nanivolt recover deleted files?

No. Nanivolt verifies file integrity. It is not a cloud backup service.


Can I verify a compressed or re-exported image?

For image files, Nanivolt will flag the SHA-256 as changed (because the file was modified) but will also show a visual similarity score using perceptual fingerprinting (pHash). This tells you whether the image content looks the same even if the file was compressed or re-exported.


Can I verify a modified document?

For non-image files, only the exact original file that was vaulted will pass SHA-256 verification. Any edit, conversion or compression will cause verification to fail.

Need More Help?

Our goal is to make digital trust simple, secure and reliable.